Shipping Policy

🚚 Shipping Time

• UPS: 3–5 Business Days
• FedEx: 5–7 Business Days (DDP, Tax Included)
• DHL: 7–9 Business Days (DDP, Tax Included)

✔ Door-to-door delivery
✔ No customs fees

1. Order Processing Time

All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders (such as during seasonal sales), shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your package directly on our website.

3. Customs, Duties, and Taxes

Jinxellara&Yx is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Damages

If you receive your order damaged, please contact us immediately at support@jinxellara.com. Please save all packaging materials and damaged goods before filing a claim. We will prioritize a replacement or refund for any quality-related issues.